a supported tablet was not found on the system companion 2

This is in addition to any custom security role assigned to the user.

Make sure the user has a default security role assigned to them such as Basic.

Set the toggle switch to ON for the authenticator app.įor other device manufacturers, please email Dynamics 365 Mobile Support at and include your device make and model, session ID ( learn how to find the session ID and logs and quote the error message above.

Go to Settings > More Settings > Applications > Autostart.

This will allow the Dynamics 365 mobile app to launch the app. On the Manage manually screen ensure that Secondary launch / Can be launched by other apps is enabled. Under Manage automatically for the authenticator app set the toggle switch to OFF. If you don’t see the App launch menu option, then look for one of the following menu options: The App launch menu can have different names depending on the model and the operating version of your mobile device. If you are using an Android device and the suggestion above did not work, the steps to resolve the issue are device manufacturer-specific and depend which authenticator app you have installed.įor Huawei and Honor device, do the following: On iOS and sometimes on Android devices, manually opening (or restarting) your authenticator app on your device before you try to sign-in again from the Dynamics 365 mobile app is enough to fix the issue. If you are unsure, ask your IT administrator which authenticator app you should be using and then follow the instructions below. Your company may also use a third-party authenticator app.

Microsoft authenticator apps are Authenticator and Company Portal.

If you receive this message it means that your IT administrator is using Microsoft Intune and requires you to sign-in securely using an authenticator app, but your device configuration is blocking the Dynamics 365 mobile app from launching the authenticator app installed on your device. Error message: Your device configuration is preventing sign-in If you can’t find your app, change your search criteria and try again.**įor more information see, Troubleshoot 'We can’t find any apps for your role' error message. To check for recently-added apps, select Refresh. When using the Dynamics 365 mobile app, you encounter the following message: Contact your administrator for access to your organizations mobile apps. Error: Contact your administrator for access to your organizations mobile apps

A supported tablet was not found on the system companion 2